Frequently asked questions

• Who is OSIM and where is the brand from?

  OSIM is a Singapore-based wellness technology brand founded in 1979 by Ron Sim. For more than 46 years we have engineered massage chairs, foot massagers and wellness devices used in homes across more than 30 countries and 97+ cities worldwide. Our research and development team is based in Singapore, with manufacturing partners across Asia. In Australia, OSIM operates showrooms in Sydney, Melbourne, Brisbane and Perth, supported by a local service network for delivery, installation and warranty care.

• What makes OSIM different from other massage chair brands?

  Six things set OSIM apart in the Australian market. First, OSIM is the only massage chair brand globally endorsed by the American Chiropractic Association (ACA), following a 6-month review by a board of licensed chiropractic doctors. Second, 46+ years of dedicated wellness engineering, longer than most brands sold in Australia. Third, our patented V-Hand Pro and 4-Hand Pro+ roller technology mimics a real therapist's pinch-and-grip technique. Fourth, AI Wellness Analysis on selected models, powered by Binah.ai, measures your heart rate, respiratory rate and stress score using your phone camera. Fifth, our app ecosystem lets you control sessions, save preferences and track wellness over time. Sixth, selected chairs feature multi-master programmes developed with named experts including Japanese Chiropractic Massage Expert Sato Tsuyoshi, Thai stretch master Khun Pie and Chinese Tui Na master Liu Yu Cheng.

• Are OSIM massage chairs endorsed by any health body?

  Yes. OSIM is the only massage chair brand in the world endorsed by the American Chiropractic Association (ACA). The endorsement followed a 6-month evaluation by a board of licensed chiropractic doctors, who assessed our roller technology, programmes and overall design against professional standards. The endorsement is a global brand standard and applies to OSIM chairs sold across all 30+ countries we operate in, including Australia.

• Where can I try an OSIM massage chair in Australia?

  OSIM has physical showrooms across Australia where you can test every model in our range. Locations include Sydney, Melbourne, Brisbane and Perth, with select premium retailer partners in other capitals. Each showroom is staffed by trained wellness consultants who can walk you through model differences, programme libraries and finance options. We recommend allowing 30 to 45 minutes for a proper test session. Visit our store locator to find the nearest showroom and opening hours.

• How do I choose the right OSIM product for my needs?

  Start with the body area you want to focus on. For full-body relief covering neck, shoulders, back, glutes, legs and feet, a full-body massage chair like the uDream.AI, uLove 3 or uDivine V3 is the right fit. For targeted lower-body recovery, the uPhoria foot massager range works well alongside a sofa or recliner. For neck and shoulder tension during desk work, our uJolly and uCozy handheld and seat-style massagers are designed for office and travel use. If you would like a personalised recommendation, we recommend booking a showroom appointment to ensure a dedicated chair is available for your trial. Our team will guide you through the various technologies, available programs, and the ergonomic fit of each model. Typically, a 20 to 30 minute demonstration provides ample time to make an informed comparison between different units.