Privacy policy

LC Lifestyle PTY Limited is the Exclusive Franchisee of OSIM International Ltd in Australia. In keeping with our Value of Respect, LC Lifestyle PTY Limited (Trading as “OSIM Australia”) recognises the importance of the privacy of individuals who have dealings with OSIM Australia, such as customers, suppliers and employees. OSIM Australia is bound by the Australian Privacy Principles, to the extent required by the Privacy Act 1988.This policy outlines how OSIM Australia collect, use and manage personal information. 

 

1. Personal information OSIM Australia Collects
OSIM Australia collects personal information where reasonably necessary for its functions and activities. Personal information that OSIM Australia may hold includes the following:

  • name, address and contact details;
  • details of the products and services provided to an individual by OSIM Australia;
  • details of an individual’s dealings with OSIM Australia, including records of telephone, email and online interactions.
2. How OSIM Australia Collects Personal Information
OSIM Australia collects personal information directly from an individual where reasonable and practical. OSIM Australia may also collect such information from other sources, including:
  • other entities who provide services to OSIM Australia related to the products and services provided to an individual by OSIM Australia;
  • publicly available sources of information;
  • an individual’s representatives (e.g. spouse, professional adviser).
3. How OSIM Australia Uses Personal Information and to Whom it is Disclosed

OSIM Australia collects, uses and discloses personal information generally to provide an individual with products and services requested, and to respond to queries. OSIM Australia may also use personal information to make an
individual aware of OSIM Australia’s other products and services or offerings provided by OSIM Australia in conjunction with its business partners or associates. OSIM Australia may not be able to do these things without the
individual’s personal information. OSIM Australia may also collect, use and disclose personal information in connection with potential or actual unlawful activity, misconduct or transfers of OSIM Australia’s business or assets.

OSIM Australia understands the importance of keeping personal information private and only discloses such information to third parties in limited circumstances. Third parties with whom OSIM Australia usually exchanges
information include:

  • an individual’s representatives;
  • OSIM Australia’s professional advisers including legal, accounting, auditing and business consulting advisers;
  • government and regulatory authorities;

OSIM Australia also exchanges personal information with contractors who manage services provided to an individual on OSIM Australia’s behalf, or who provide services to OSIM Australia, including:

  • mailing and delivery services;
  • billing and debt recovery functions;
  • customer injury services;
  • marketing functions;
  • website data management and technology services.

Parties to which OSIM Australia discloses personal information may be located in Australia and other countries.

4. How OSIM Australia Stores Personal Information

OSIM Australia stores personal information at its own premises and with the assistance of its service providers. OSIM Australia maintains strict procedures and standards and takes a range of steps to prevent unauthorised access to, or disclosure of, personal information and protect an individual’s information from misuse or loss. Once an individual’s information is no longer needed by OSIM Australia, reasonable steps are taken to destroy or de-identify it.

5. Complaints and Further Information

Further information may be obtained about how OSIM Australia manages personal information from the Privacy Officer by email info@osim.com.au. If an individual believes that OSIM Australia has breached its privacy obligations
or that individual’s privacy rights in any way, a complaint can be made to the Privacy Officer by email info@osim.com.au. OSIM Australia will endeavour to act promptly in response to a complaint.