Shipping policy

  1. The approximate time for processing the order is 3-5 working days for small and medium products; 5-7 working days for massage chairs in Metro Area (NSW/MEL/QLD).
  2. Anytime for delivery of goods quoted by OSIM shall be approximate only and OSIM shall not be liable to any delay and the buyer.
  3. You are guaranteed to receive your product in good condition at your door. You have both a right and responsibility to inspect your product upon delivery.
  4. Please note that our standard delivery is to your door only, it means that we move the massage chair into your home and place it where you wanted it is a complimentary service provided by OSIM.
  5. We do not know your home or the sizes of your doors and stairs; we do not guarantee that we can put the massage chair (60-140KG) anywhere you wanted, especially going upstairs, through narrow corridors and corners; We will not provide refund if the chair cannot be placed at your desired location.
  6. We will do our best to protect your massage chair; however we are not liable for any damage caused to your home furnishings or to the massage chair.